Refund policy
Return & Refund Policy
Last Updated: September 28, 2026
At MerryGlow, we want you to feel confident when shopping with us. If your purchase isn't right for you, we offer a 30-day return and refund period subject to the conditions below.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, please contact our customer support team within the 30-day period.
Returns requested after 30 days from delivery may not be accepted.
2. Return Eligibility
To help us process your return efficiently, returned products should generally be:
- In their original condition
- Unused or only reasonably inspected
- Complete with included components and accessories
- Returned with the original packaging where reasonably possible
If a product has been significantly used, damaged after delivery, altered, or is missing essential components, we may need additional information before processing the return.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging when applicable
This allows our support team to review the situation and determine the appropriate solution.
4. How to Request a Return
To request a return, contact:
Please include your order number and the reason for your return.
Our support team will provide the applicable return instructions.
Please do not send an item to an address provided by a third party or to our business address unless our customer support team specifically instructs you to do so.
5. Refunds
Once an approved return has been received and reviewed, we will process the applicable refund.
Refunds are generally issued to the original payment method used for the purchase.
The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
6. Return Shipping
For eligible returns that are not related to a product issue, return shipping arrangements may depend on the circumstances of the return.
If the item is damaged, defective, incorrect, or otherwise affected by an issue attributable to the order, please contact us before sending anything back so that we can provide appropriate instructions.
7. Exchanges
If you would like to exchange an item, please contact our support team.
Depending on product availability and the circumstances of the request, we may provide return and replacement instructions rather than a direct exchange.
8. Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing it.
Because orders may enter processing or fulfillment shortly after purchase, we cannot guarantee that cancellation will be possible once processing has begun.
9. Contact
For all return and refund questions:
MerryGlow
Email: support@merryglow.world
Phone: (587) 336-1900